We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Products will be shipped from the closest warehouse containing your stock items. We have warehouses in New Zealand, Belgium, US and China.
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
Location*Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Mexico, Central America, South America 15-30 Business days
*This doesn’t include our 1-3 day processing time.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
It is very safe BabyDunk uses industry standard SSL encryption to protect your details. Any sensitive information like your name, address and card details are encoded so they can only be read on the secure servers.
Unfortunately not. All orders need to be placed on our website.
We wouldn’t be human if we didn’t change our minds. Once your order is submitted, we create a four hour window so you can make any amendments prior to dispatch. Please contact us within four hours of submitting your order to ensure we can catch it in time.
All transactions are charged in GBP. Our website currency converter can help to estimate the exchange rate in your local currency.
Please note, all international packages may be SUBJECT TO DUTIES AND TAXES. The limits for duty-free packages are established by your local customs authorities. Please CHECK YOUR LOCAL CUSTOMS website for more information.
Contact us by filling out a contact us form.
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